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Faq's
What does CPAP stand for?
Do I need a prescription to order a CPAP machine from you? Do I need a prescription for any other item?
What are all the different categories of CPAPs?
What maintenance is required on these machines?
Is there a CPAP that runs on batteries? If so, how long will it run?
How do I know which mask to buy? Which ones work with which CPAPs?
Does a mask come with the CPAP?
If I buy a CPAP machine from you set at a certain pressure, then the physician orders a pressure increase, how does one get the pressure changed?
Do I need a prescription to order a CPAP mask from you?
What kind of mask do I need?
When I wake up in the morning I see strap marks on my face. Is that a problem?
How can I determine what size I need?
How often should I replace my nasal pillows and tubing?
What are the types and sizes of nasal pillows available?
How do humidifiers work and what is the daily output of water? Are they silent?
How do you ship and what are your shipping costs?

Q. What does CPAP stand for?
A. CPAP stands for Continuous Positive Airway Pressure. CPAP therapy provides a constant airflow to keep the airway open so that uninterrupted breathing is maintained during sleep. The therapy is usually provided through a nasal mask that seals around the nose to maintain the pressure level, but other delivery interfaces are available.

Q. Do I need a prescription to order a CPAP machine from you? Do I need a prescription for any other item?
A. Yes, you need a prescription when ordering a CPAP machine from anyone. It is the law! Any sleep disorder product that is not a machine (masks, nasal pillows, humidifiers, etc) cannot be sold without a prescription. If you order items from us and you do need a prescription, we will let you know.
There are many models available so contact us via e-mail at contact@thecpapcenter.com for the proper equipment you require.

How can I collect a prescription?

In order to purchase a CPAP machine, a BiPAP machine, a humidifier, or a mask, a prescription is needed. 

There are many easy ways to obtain a prescription:
  • We can request a prescription for you! When you check out, just let us know that you would like for us to request your prescription.
  • Fax your prescription to our Toll Free fax number: 1-610-853-6998 
  • Please write your order number on your prescription before sending it so that we can process your order quickly.

    The prescription can be written by any of the following care providers:
  • Medical Doctors
  • Physicians Assistants
  • Nurse Practitioners
  • Doctors or Osteopathicists
  • Dentists

We will not accept prescriptions written by:
  • Chiropractors
  • Podiatrists
  • Optometrists
  • Psychiatrists (unless they are an MD)
  • Psychologists (unless they are an MD)

If your doctor is aware of your sleep therapy and your use of a CPAP machine, contact the office to request an Rx. We have a standard prescription form your doctor can use.

Your prescription can be written on a standard prescription pad, and should include the physician's contact information, your name, and the care provider's signature. In addition, please make sure to state the required equipment. For example:
  • "CPAP"
  • "BiPAP"
  • "CPAP Supplies"
  • "CPAP Mask"
  • "CPAP Humidifier"

If you are purchasing a machine, the prescription should include the pressure setting. If it is not included on the Rx, you may provide the pressure setting as well.

Once completed, you or your physician can send us your prescription by these methods:
 

Can an old prescription meet requirements or will I need a new one?

 

Some prescriptions are written for a "Lifetime Need" or "99 Months," and can be used to get the prescribed equipment as often as needed in order to continue therapy.

If a prescription notes a number of refills, it will be valid to dispense the listed equipment the referenced number of times.

If a prescription notes an expiration date, it is valid through the listed date.

We will gladly review a prescription for you to determine its condition.
 

Will you accept a prescription from a doctor in my country?

Yes. If you have an international prescription, we will ship your order to any US state other than science news Texas, or to your country of residence upon receipt of a valid prescription.

          What information does a prescription need? 

  • Contains one of the following words or phrases "CPAP" or "Continuous Positive Airway Pressure"
  • Contains your physician's contact information
  • Contains your physician's signature
  • Contains the patient's full name
  • Contains your specific pressure.
    • Example: 9 CM/H2O
    • Example: 9
    • Example: 14 CM/H2O



Q. What are all the different categories of CPAPs?
A. There are two:

  • CPAP: This machine delivers one level of pressure during inhalation and exhalation. It suits most patients with obstructive sleep apnea or is the type of machine prescribed about 90% of the time. There are many different optional features like c-flex, memory, DC power, and size.
  • Auto-titrating, auto-adjusting CPAP: This type of machine is set on a range of pressures, the widest range being from 4 to 20cm H2O. It will automatically seek out and deliver the lowest pressure that will keep the airway open. It is a CPAP, and therefore puts out only www.kerigold.co.uk one level of pressure for treatment but that level changes. It is similar to a titration portion sleep study, in the sense that the machine is turning the pressure up or down depending on what you need, like the technician does in order to eliminate apneas or airway restrictions. Some patients are unable to have a sleep study done; others have widely varying pressure needs depending on their stage of sleep or position. This machine would best suit them, and is a very comfortable machine for any OSA patient. These machines also have the same optional features mentioned above.

Q. What maintenance is required on these machines?
A. None. The only care the machines require is that you clean or change the filters in the back of the machines to keep the internal parts from accumulating dust.

Q. Is there a CPAP that runs on batteries? If so, how long will it run?
A. Many CPAPs operate from 12volt DC power. If your CPAP has a DC jack, a round, single hole in the back or side of the unit, then you should be able to operate it from a 12volt DC power source with just the use of a DC power cord. An inverter is not necessary. Typically, the DC power cords plug into the CPAP and end in a cigarette lighter plug. To connect a CPAP directly to a battery, you would need a DC adapter cable that fits over the cigarette lighter plug on the DC power cord and ends in alligator clips. For the longest usage time, we suggest you use a deep-cycle marine type battery. It will operate most CPAPs at most pressures for about three nights before needing to be recharged. We sell a smaller, portable, rechargeable battery pack on our site that will operate most CPAPs at most pressures for one night. Don't forget that heated humidifiers won't operate on DC power without an inverter.

Q. How do I know which mask to buy? Which ones work with which CPAPs?
A. All mask, hose and CPAP connections are standard, so all will fit. We can help you find a good size for you. Check out our CPAP MASK FAQ section for more information.

Q. Does a mask come with the CPAP?
A. CPAPs come with a six foot hose and carrying case. Masks are sold separately. Masks are designed to work with any CPAP. There is not a specific mask that has to be sold with a certain CPAP in order to use it properly.

Q. If I buy a CPAP machine from you set at a certain pressure, then the physician orders a pressure increase, how does one get the pressure changed?
A. When a physician orders a pressure change, or a patient moves to an area with a very different altitude and does not have an altitude-compensating machine, there are a number of ways to make the change. Most sleep laboratories and sleep disorder centers are very willing to make this change at no cost. This is routine in most facilities. Just call a big local hospital or ask your physician for sleep lab phone numbers. Be sure to bring your prescription. A second option is to ship the machine to us with the new prescription. We will set it and ship it back.

Q. Do I need a prescription to order a CPAP mask from you?
A. Yes, you  need to have a prescription to order a CPAP/sleep disorder machine,masks, humidifiers, and other non-machine products on cpapcenter.com.

Q. What kind of mask do I need?
A. Using the right mask is essential to the success of your treatment. You need a mask that is comfortable and fits properly. It should form a good seal on your face so that air doesn't leak out of the mask, as this would be uncomfortable and make your therapy less effective.

A nasal mask that covers your nose is the most common. However, some people breath through their mouth when they sleep. In this case, a full-face mask that covers both your nose and mouth is the best option. Another option would be a nasal mask and chinstrap.

Q. When I wake up in the morning I see strap marks on my face. Is that a problem?
A. If the marks resolve quickly after awakening, then it's not really an issue. If however, the marks progress toward pressure sores, then your mask is too tight. Remember, a snug fit is not necessarily a proper fit. A common error is to pull the headgear straps retro toys very tight. Newer masks are made of thinner, softer material, which allows the mask to respond to body heat, thereby negating the need for pressure to ensure a leak free fit. Also, if you have persistent issues with masks, a zinc-oxide based adhesive tape on the sensitive areas may help alleviate the problem

Q. How can I determine what size I need?
A. There is a sizing gauge available and we stock them. Order a two-pillow Breeze Nasal Pillow System - it comes with medium and large nasal pillows. One of these two sizes will best fit 80% of all men.

Most of the remainder have very large nares and can use a large dilator or an extra large pillow. Perhaps 5% of men use small pillows.

Q. How often should I replace my nasal pillows and tubing?
A. With regular care, your nasal pillows should last several months but will vary by patient. Worn nasal pillows should be replaced to eliminate leaks. Tubing replacement also varies by patient but should be replaced a few times per year.

Q. What are the types and sizes of nasal pillows available?
A. There are two types of nasal pillows, dilator and standard. The dilators are longer pillows that extend up into the nose much further than the standard pillows. This can be good for sealing but often causes the user considerable discomfort.

We much prefer the standard pillows, as they are much easier on the nose. The only exception is for patients that are too large for the standard large pillows. These patients may try the large dilator or the extra large standard pillow. For some reason, the large dilator has a better track record than the other dilator sizes. This can be helpful if the extra large standard pillow leaks excessively.
Sizes of nasal pillows are:

  • Small Dilator (gray)
  • Medium Dilator (white)
  • Large Dilator (yellow)
  • Small (blue)
  • Medium (clear)
  • Large (green)
  • Extra large (lavender)

ALWAYS use the smallest pillow that will provide an adequate seal at a reasonable strap pressure. Pillows that are excessively large seal great, but cause a pain best described as an ache, as the nose is stretched. This pain has lead many people to believe that nasal pillows were not for them, when the real problem was pillows that were too large.
Most women are best fitted by small pillows followed by medium. Most men are best fitted by medium pillows, followed by large, then extra large, then large dilators, then small.

There is a template that Mallinckrodt makes to help size, but the diameter of the nare can change rapidly within the nose. The sizing gauge is therefore no assurance of a proper fit. In your case, I would be surprised if the medium is not the best for you. If it leaks too much, go to the large. The Adam circuit does not include a chinstrap. Almost any good chinstrap will work fine with the Adam Circuit headgear.

Q. How do humidifiers work and what is the daily output of water? Are they silent?
A. There are two basic types of CPAP humidifiers: passover and heated. In the case of the passover models, air passes over the surface of the water in the humidifier and gains humidity. A passover humidifier is completely silent and actually slightly decreases the noise transmitted through the hose.

The amount of water used per night is a function of the temperature and humidity of the air coming from the CPAP, the water temperature in the humidifier, the amount of air flow, and the amount of water surface area the humidifier provides. Most users will find they have used 1/4 to 1/2 cup during a night. This is usually enough to keep the airway moist and comfortable. A heated humidifier greatly improves the amount of water vapor being delivered to the user.

Q. How do you ship and what are your shipping costs?
A. Standard shipping is with USPS Priority Mail or FedEx. Our standard shipping rate is $7.00 for orders less than $150. For orders over $150, shipping is free. Overnight shipping is also available with in-stock items. The cost for overnight shipping is $49.50 for CPAP machines and $33.50 for non-CPAP machines. We also have standard rates for other parts of the world. If an international rate is not listed, please send us an e-mail so we can determine the correct shipping rate.

ResMed products can only be sold to end users living in the US and cannot be shipped internationally.

ResMed products are for sale only to patients in the US and not to other third parties or businesses.

Discount coupon does not apply to ResMed products.

 
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